Returns & Exchanges
At HOLY, we strive for complete satisfaction with every bite; however, due to the perishable nature of our food products, we offer a 14-day window for quality-related claims. If your order arrives damaged or incorrect, we are committed to making it right through a refund or replacement.
Contact Support
Email our customer care team within 14 days of delivery with your order number and a brief description of the issue.
Provide Documentation
Attach clear photos of the product, packaging, and shipping label to help our quality control team verify the damage or error.
Evaluation
Our team will review your request within 48 hours to determine if it qualifies for a full refund or a complimentary replacement.
Resolution
Once approved, your refund will be processed back to your original payment method, or a new shipment will be dispatched immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing